SAUNASNET offers a one-year warranty on all saunas sold.Within one year, we provide spare parts for free, you only need to pay the shipping cost.
This warranty is valid only for the original purchaser and is not transferable.
Buying a sauna is a major investment in your health and your home. You’re buying more than just wood, nails and heaters. You want a top-quality product that will last; the company will always be there for you if something goes wrong.We care deeply about quality and service. We sell only what we ourselves would own and treat all our customers with respect. Saunasnet are made to last, with high-quality materials and state-of-the-art production processes.
Our warranty covers the cabin and everything that makes your sauna work: power supply box, thermostat, control panels, all heater panels, steamer, tent, and light bulbs. We want you to use your sauna not worry about repair costs.
Simply put, if something does go wrong, we’ll fix it.
If your sauna product stops working, call us. We will have you run a few tests.
WARRANTY - HARVIA HEATERS
This HARVIA SAUNA heater is guaranteed for one year from date of purchase, and includes all heater parts such as heating elements, controls, contactors, etc.
This guarantee covers faults in manufacture and material only, and includes the exchange of new parts supplied by the manufacturer or importer, after the faulty part has been returned to same. The replacement of parts under warranty does not extend the warranty period beyond the original one year.
If any problems arise during the use of the product, we will replace the defective parts at no cost to you. This warranty is valid only for the original purchaser and is not transferable.
Please note that the warranty does not cover damage caused by improper installation, misuse, abuse, or normal wear and tear.
If you need to make a claim under this warranty, please contact our customer service department with proof of purchase.
The guarantee does not cover defects caused by normal wear and tear, defects caused by improper installation, poor maintenance, or failure to follow the manufacturer’s instructions for installation, use and care, or alterations made to the Sauna product. This guarantee is void if the heater is used improperly, pool or spa water should not be poured over the Sauna stones, as chemicals are harmful to the heater; the Sauna room must be heated for at least 30 minutes before water is poured over the stones; only one or two dippers full of water should be poured over the hot stones at one time. This guarantee will be void if a shower has been installed in the Sauna room.
This guarantee does not cover delivery costs of the faulty part or costs of the person carrying out the repair in the field. This guarantee will be void if installation and wiring is not carried out by a certified electrician or authorized and qualified service repsesentative, who must sign below.
When there are problems with the use/quality of the product/installation/circuitry, please contact us promptly.
If customers modify our products privately, we will not accept any form of refund or return.
Notice
Damages that are evident upon receipt of the product are not covered under warranty. Please contact us within 24 hours of delivery if there is any visible damage, and we will offer a free replacement. However, if you fail to contact us within 24 hours, we will charge a 20% handling fee and shipping fee (based on the logistics company's bill).
This warranty only applies to saunas purchased directly from saunasnet.com.
If you have any questions about the above, please contact us
Contact us :
Email Us: saunasnet@gmail.com
Call Us:
After-sales：+1 (562) 215-1031 Pre-sales： +1 (213) 245-7232
The following are our office opening hours
A.M. 9:00---12:00
P.M. 13:00---18:00
From Monday to Sunday.
Happy Shopping !!!
